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The game won't load or shows a black screen: refresh the page. If it persists, try a different browser; the game needs a modern one with canvas support.
No sound: browsers block audio until you interact — click or tap once. Check the in-game Audio Options and your device volume.
Controls on a phone: play in landscape. Drag the left side to move, hold the right to fire, tap the bottom-right for a bomb.
My progress vanished: saves are stored locally in the browser. Clearing site data, private windows, or a different browser/device will not see them.
Press Ctrl+B in the game to file a report. It captures a screenshot and a log of recent events, so we can see what happened. You can also email [email protected] with your browser and what you were doing.